In this agreement, "Candlelight Games", "ZGGAME", "we", "us", "our" refers to Chengdu Zhuguang Technology Co., LTD.
To ensure the quality and reliability of our services, Candlelight Games ("we") collects, stores, uses, shares, and protects information about you when you use our games on mobile devices, websites, and related services (collectively, the "Services"). This Privacy Policy (the "Policy") describes how and when we collect, store, use, and share your information.
Through this Policy, we value your personal information and inform you of the purposes and methods of our use of the personal information you provide, as well as the measures we take to protect this personal information. All of our Services are subject to this Policy, and using or accessing the Services indicates that you agree to our collection, use, and disclosure of information as described in this Policy. If you do not agree with this Policy, please do not install or use our Services.
This Policy applies to anyone who uses our Services.
Whenever you use our Services, we collect data about your interactions with our Services and other users. The information we collect may include player ID, your game progress, IP address, device ID, and/or other information we deem necessary to enhance your user experience and maintain the quality of our Services.
We may need your device or related information to provide troubleshooting solutions and understand customer usage trends. The information we collect includes unique device ID, operating system, device model, device language, screen resolution, network type, battery level, and storage information.
The data listed above may be used to track content you access through our Services and your online behavior, or to improve the security and stability of our Services.
When you log into our Services using third-party login services (hereinafter referred to as "Login Services") (such as Google Login), the Login Services provide you with options to share personal information with us. Your personal information that we receive through Login Services may include your user ID, city of residence, state/province, or country/region. We may collect and record information through Login Services according to the policies and terms of the Login Services.
The collected information will be used to create your account, verify your identity when you log in, and allow you to play our games and use our Services. These Login Services may allow you to post information about your activities in our games. If you would like us to delete your data received from any third party, please contact us at feedback@zggame.net.
Some of our Services are provided by third-party service providers who may collect and record information about your use of our Services. We cannot control the activities of such third parties, nor can we guarantee that they will follow the same or similar privacy and security measures as we do. If you have any questions about how they use the information they collect, please contact them directly.
If you download and play through Google Play, you can learn more through the links below:
Click here to learn about the user agreement provided by Google Play Games Services.
Click here to learn about the privacy policy provided by Google Play Billing.
If you download and play through Steam, you can learn more through the links below:
Click here to learn about Steam's code of conduct.
Click here to learn about Steam's related privacy policy.
If you download and play through App Store, you can learn more through the links below:
Click here to learn about App Store's related privacy policy.
When you wish to register and log in to this game using an email address or bind an email to your account, we will collect your email address, device ID, and encrypted stored password.
The collected information will be used to create your account, verify your identity when you log in, and allow you to play our games and use our Services.
You always have the right to modify your email (main interface top right settings - Account - Bind/Change) or delete your account (Section IX of this Agreement, Information Retention and Account Deletion).
When you visit our website or use our Services, we may use cookies and/or other similar technologies. Cookies are small text files stored on your desktop computer or mobile device through your browser. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies. If you choose to decline cookies, you may not be able to access certain Services and may encounter technical problems when receiving current information from cookie-disabled Services. The use of cookies and/or other similar technologies is intended to identify your browser and collect data from your device, such as:
We will not share your personal information without your consent, except in the following circumstances:
To maintain the quality and stability of our Services worldwide, your information may be transferred internationally. Data protection laws may vary by country/region and may not comply with the laws of your country/region. We commit to protecting your personal information as described in our Policy.
Our games use international cloud services. Therefore, your information may be transferred to servers located in countries including but not limited to China, the United States, etc., to store nicknames, player IDs, unique device IDs, operating systems, device models, IP addresses, and/or other information. Additionally, the above information may be transferred to our headquarters in China. Your personal information will be retained until you choose to delete your account.
For users in the European Economic Area (EEA), the United Kingdom, or Switzerland, when we transfer your data outside these regions, we implement appropriate safeguards, such as standard contractual clauses approved by the European Commission. For California residents, we comply with the requirements of the California Consumer Privacy Act (CCPA).
We follow generally accepted industry standards, such as ISO 27001 and GDPR requirements, and take reasonable security measures to strive to ensure the security, integrity, and privacy of the information we hold. As an additional security measure, we implement the following technical and administrative safeguards to ensure that any user personal information we process is not lost, leaked, or damaged:
We will retain your personal information as long as your account is active or as needed to provide you with Services. If you no longer wish us to use your information or wish to cancel/delete your account, please contact us through any of the following methods:
All of the above methods will complete the thorough deletion of your account and related data within 30 working days after you submit your request. The data will be permanently deleted from our servers and cannot be recovered.
Right of Access: You have the right to confirm with us whether we are processing your personal information, and you also have the right to access the personal information we store at any time. To exercise this right, you may contact us at any time via feedback@zggame.net.
Right to Correct Your Personal Information: If we process your personal information, we will make reasonable efforts to ensure that your personal information is accurate and up-to-date for the purposes for which it was collected. If your personal information is inaccurate or incomplete, you have the right to request correction of such information. To exercise this right, you may contact us at any time via feedback@zggame.net.
Right to Delete Your Personal Information or Restrict Processing: You have the right to request deletion of your personal information or restriction of processing of your personal information. To exercise this right, you may contact us at any time via feedback@zggame.net.
Right to Withdraw Consent: If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, and such withdrawal does not affect the lawfulness of processing based on your consent before its withdrawal. To exercise this right, you may contact us at any time via feedback@zggame.net.
Right to Object: You have the right to object to the processing of your personal information as further stipulated in this Policy. To exercise this right, you may contact us at any time via feedback@zggame.net.
Right to Complain to a Supervisory Authority: You have the right to lodge a complaint with a Data Protection Authority (DPA).
We do not knowingly collect personal information from any person under the age of 13 without parental or legal guardian consent. If you are under 13 years of age, please do not send us any personal information and do not use or attempt to use our Services. Some of our Services have age restrictions, which may vary depending on the country/region, operating system, platform, etc. If you are under the applicable age restriction, please do not send us any personal information and do not use or attempt to use our Services.
If we discover that we have inadvertently collected personal information from a child under 13, we will take reasonable measures to delete such information from our records in a secure manner and in a timely fashion. If you believe we may hold any information from or about a child under 13, please notify us by sending an email to feedback@zggame.net.
Please note that all minors within their respective jurisdictions must have this Policy and Terms of Service read and accepted on their behalf by a parent or guardian. We encourage parents to supervise their children's use of our Services and familiarize themselves with the types of content provided through our Services. Parents should guide and monitor their children's use of email and other online communications.
This Privacy Policy may be revised, amended, or modified periodically. Please revisit this page to stay informed of any recent changes. Your access to the Services indicates that you accept and agree to this Privacy Policy; if you do not agree, you may choose not to use our Services. (May be revised or amended from time to time).
If you have questions about our Privacy Policy, please submit your questions to the email address feedback@zggame.net. If you wish to change, modify, or update your personal information related to your account that you provided when registering with us, or based on your account access to the Services through a third-party service, please submit your request to the email address feedback@zggame.net.
If you have any questions or concerns related to this Privacy Policy (including exercising your rights), you may contact us through the following method:
Send an email to feedback@zggame.net